F.A.Q

We regularly receive questions from our visitors. Here is a list of the most frequently asked questions and their answers:

Why is delivery taking so long?

To avoid high storage and labor costs, our merchandise is located in Europe and abroad. This allows us to offer you items at very competitive prices while providing support in French.
I would like to cancel my order. Is this possible?

Yes, you have 24 hours from the time your order is placed. Simply send us an email and we will cancel your order and issue a 100% refund.

I have missing items from my order. Where are they?

We have a large number of suppliers. When you place an order, suppliers handle packages based on the weight of the package. (If a package exceeds the standard weight, some products may be shipped separately.) If you order several different (or identical) items, you will receive one or more different packages, and they will arrive at different times (some will be faster, others slower).

Do you ship internationally? Yes, we can ship worldwide.

My item is damaged, can I get a refund?
Yes, if your item arrives broken, send us a photo and you will be refunded.

How can I contact you?
Email (24-hour response in 99% of cases): contact@everlivy.com

Can I contact you by phone?
For speed, we do not take phone calls. It takes us a few seconds or minutes to process an email, while a call lasts several minutes on average. To avoid fees and offer you the lowest prices, we only respond by email. Please know that we do not ignore anyone and respond quickly. If you have any doubts, take the test.

Is my information secure? 

Our site is completely secure and hosted on an HTTPS server, which guarantees your protection and that of all your personal data.
Absolutely, we accept payments via Visa and Mastercard. These world leaders would never allow us to continue our store if we had a high rate of dissatisfied customers. Our online store is constantly monitored.